Sea buckthorn • Hand and foot cream (50 g)

Vaicute Natural Cosmetics is a Finnish natural product line. The products are manufactured by Marion Finland Oy, a company owned by three women in Kainuu.

Vaicute Natural Cosmetics began when occupational health physician Raisa Mäkäräinen noticed her patients' increased interest in natural products. Her personal experiences with menopause gave her the idea for a moisturizing cream for the mucous membranes of the pubic area, and Raisa decided to study to become a natural product processor. This is how the first VAICUTE cream, or Moisturizing Cream for the Mucous Membranes of the Pubic Area, was born. The Vaicute product online store was opened in spring 2021, and the product family grew with body and face creams and body oil.

Unfortunately, Raisa passed away unexpectedly in May 2023. The loss was also great for the Vaicute product family. In the fall of 2023, we decided to continue the work Raisa started with natural cosmetics with the help of three women. We founded Marion Finland Oy, which will continue the manufacturing and sales of Vaicute products. The operations are still in Kainuu, but in Sotkamo instead of Kajaani.

All three of us entrepreneurs have a long background in plant research in academia. Our expertise in the field, our control of quality and equipment related to laboratory work, and our domestic and international networks in the field give us a solid foundation for continuing and developing our business.

Like Raisa, we want to invest in the best domestic plant ingredients, utilize scientific research in product development and effectiveness evaluation, and share research information in an easily understandable format with our customers.

Our products contain moisturizing and protective ingredients, all of which are approved for natural cosmetics and most of which are also vegan. The main ingredients are Finnish plants such as red clover, blackcurrant and calendula, as well as high-quality cell-protecting oils such as sea buckthorn, olive and wheat germ oils, and vitamin E to protect against oxidation.

In product design and development, raw materials are selected primarily based on their mechanisms of action. In addition to actual product development, we conduct research on our creams because we want to offer our product users the most useful and safe user experiences possible. Research is conducted both through test groups and university collaboration.

We also want to create jobs and prosperity in Finland, and our product has the most valuable symbol of Finnish work: the Key Flag.

You can read more about our research and upcoming products on our blog. You can also subscribe to our newsletter to receive offers on our products and up-to-date information about our activities.

We hope you find our products very helpful. If you wish, you can send us feedback or questions by email at info@vaicute.fi.

Warmest regards,

Mari Jaakkola, Marianne Mäki and Kirsi Kuvaja

These terms and conditions contain the terms and conditions for ordering, delivery and cancellation of products ordered through the Vaicute.fi online shopping service (Seller). In addition to these terms and conditions, the provisions of the Consumer Protection Act apply to the sale of products.

By ordering products from the online store, the Customer accepts these terms and conditions and agrees to comply with them. The Seller reserves the right to change these terms and conditions. The terms and conditions in force at any time can be read on the Vaicute.fi website.

The Vaicute.fi online shopping service sells products to individuals of legal age. Product prices include VAT. The seller reserves the right to change prices and delivery costs.

Companies that wish to order products from the Vaicute.fi online store are asked to contact customer service and agree on the details of the order.

Vaicute products sold by the Vaicute.fi online shopping service are developed and manufactured in Kainuu. The main raw materials of the products are of natural origin.

Ordering from the online store

Products are ordered from the online store by placing them in the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of any ambiguities that may arise, unless otherwise stated. The Customer ordering from the online store is required to have read and agreed to the order and delivery terms and conditions in force at any time.

Payment and payment methods

Paytrail is the payment service, which transfers the Customer's payment to the online store. Paytrail Oyj appears as the recipient of the payment on the Customer's bank statement.

By clicking "Buy", the Customer accepts the terms and conditions of the Vaicute.fi online shopping service. By providing information at checkout, the Customer accepts the terms and conditions of Collector Bank.

Payment service provider

Paytrail Oyj (2122839-7) operates as a payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.

Paytrail Corporation, business ID: 2122839-7
Innova 2
Lutako Square 7
40100 Jyvaskyla
paytrail.com/kluttaja/tietoa- about paying

Order and payment confirmation

After the Customer has made the order payment, the Paytrail payment service sends the Customer a payment confirmation.

Shipping methods and costs

The customer can choose the delivery method that best suits them from the delivery methods available in the online store, in which case the exact delivery cost is presented. Delivery costs include postage and packaging costs.

Delivery time

The Seller strives to deliver the products as quickly as possible, the products are shipped within 1–3 business days of the order. Minor delays may occur if there are many orders in the queue. The Customer will be notified of any possible delays or changes.

The Vaicute.fi online shopping service is not responsible for delays caused by force majeure or indirect harm caused by delays. Any abnormal delivery times will be notified by the Seller. on the website.

Right of cancellation and return

The customer has the right to cancel this contract within 14 days without giving any reason. The cancellation period begins to run from the date the ordered shipment is received.

The customer must keep the product they have received essentially unchanged and undiminished, otherwise they will lose their right to return. The product to be returned must be in saleable condition and the original sales packaging must be clean and complete. An opened product cannot be returned. The cardboard transport packaging can be opened.

To exercise the right of withdrawal, the Customer must notify the Seller of their decision to withdraw in an unambiguous manner (for example, by email or text message: info@vaicute.fi; 044 268 1120). To comply with the withdrawal deadline, it is sufficient for the Customer to communicate their withdrawal notice before the expiration of the withdrawal deadline.

The product must be returned to the Seller without delay and no later than 14 days after the notification of withdrawal. The product must be returned in its original sales packaging and packaged carefully so that it is not damaged or broken. The customer is responsible for the return costs, such as packaging and shipping costs.

The price of the properly returned product will be refunded to the Customer no later than 14 days after the Customer has made the cancellation notice and the product has been returned to the Seller and the Seller has checked the product. If the Customer returns only part of the order, the delivery costs will not be refunded. The money will be refunded to the same payment method that the Customer used when placing the order.

Unclaimed package

Unclaimed packages are not the same as returned or cancelled. Shipping costs will be charged for packages that are not claimed and for which no separate cancellation notice has been made.

Problem situations

If the product is lost or damaged during transport or otherwise does not correspond to the order, the Customer must notify the online store service of the error in writing by email within 14 days at the latest. If the package is clearly damaged in transport, the Customer must immediately file a complaint with the shipping company of the chosen delivery method.

Unless otherwise provided by the mandatory provisions of the Consumer Protection Act, the online shopping service is not liable for any indirect damage caused to the Customer, and the online shopping service's liability for direct damage caused to the Customer due to a breach of contract is limited to an amount corresponding to the total price of the products in the transaction.

Processing of personal data

Personal data provided by the customer electronically or otherwise will be processed in accordance with the EU General Data Protection Regulation and national legislation. The use of personal data is described in the Privacy Policy , which can be viewed on the Vaicute.fi online shopping service website.

Applicable law and dispute resolution

These order and delivery terms and conditions are governed by Finnish law, excluding its conflict of law provisions.

Disputes arising from and related to these terms and conditions of order and delivery shall primarily be resolved through negotiations between the Seller and the Customer. If the negotiations do not lead to an amicable outcome, the dispute shall be resolved in the general court of the Customer's place of residence. However, the Customer always has the right to refer disputes arising from these terms and conditions to the Consumer Disputes Board ( www.kuluttajariita.fi ).

Contact information

Marion Finland Ltd.

Mustosenniemnetie 5, 88600 Sotkamo

Customer service: info@vaicute.fi

www.vaicute.fi